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Associations

Automated data collection solutions for members

The amount of data-laden paper exchanging hands between associations and their members has never been greater. Data for dues collection, membership surveys, conference registration and evaluations, and member testing and certification must be collected, analyzed, reported, and stored.

Scantron is uniquely qualified to meet your data collection needs. We offer proven tools and solutions that can be implemented immediately, with quality you can depend on, and results you can measure. Best of all, our solutions can be implemented in-house or you can choose to outsource your data collection to us. Our association solutions include:

• Member surveys
• Member enrollment
• Conference enrollment
• Conference evaluation
• Testing and certification
• Instructor/presenter evaluation
• Census services
• Balloting
• Employee satisfaction surveys

Member Surveys

Effectively measuring your members' satisfaction with your products and services can have an immediate impact on the direction of your organization. Knowing how they feel helps you make knowledgeable improvements or expand areas in which your organization excels.

With Scantron's various technologies, services, and facilities, you can achieve response rates as high as 50% for member surveys. Allowing your members to respond according to their preferences—mail, fax, Internet, or telephone—can make your survey a success. We can also utilize our call center capabilities to perform follow-up calls to non-responders, further improving response rates.

Member Enrollment

We can help you transform your association's member enrollment process from a manual system to an automated solution, allowing your members to enroll or update their memberships through whichever channel they prefer: fax, mail, Internet, or telephone. With our association services, you can realize the efficiencies of a streamlined process and consolidated data with minimal effort.

Conference Enrollment

At the core of many associations are conferences and courses. Enrollment can be a time-consuming, data-intensive process, and manually entering information can lead to errors and member frustration. We can help your association create a timely, automated enrollment solution that consolidates data and stores it in one convenient location.

Conference Evaluation

After every conference, it is important to measure both strengths and weakness. Allowing your members to voice their opinions on areas that need improvement or areas of success can directly impact attendance at your next conference. We can help you give members the options of completing an evaluation at the conference or replying later via Internet, mail, or fax. We can also process and consolidate the data gathered from the evaluations.

Testing and Certification

Our testing and certification solutions don't require trainers to modify content, curriculum, or training programs. Our testing solutions are flexible and open. Trainers can utilize their own test items or those aligned to your association's goals and objectives.

Instructor Evaluation - Presenter Evaluation

A successful class or presentation depends on more than good content—it requires an effective instructor or presenter. Measuring your members' opinions on both content and instruction/presentation can produce valuable information, but for many associations it requires manually intensive data collection processes. Work with us to create and process an automated evaluation process that allows members to respond on paper (fax or mail) or online (Internet or kiosk).

Census Services

Maintain accurate demographic data by implementing a census solution that allows members to update their information via mail, fax, Internet, or telephone. We can even pre-populate forms with available member information, making updates easy and efficient.

Balloting

Tallying votes can be a tedious, time-consuming process. Not only are you under significant time constraints, but also have no room for error. Save time and improve accuracy by automating the voting process and allowing your members to vote on paper or online. We can offer your members an accurate, automated, multi-channel voting process.

Employee Satisfaction Surveys

Employee satisfaction is often directly linked to member satisfaction. Monitoring the satisfaction of your association's employees and identifying areas that need improvement can result in lower turnover rates and help you retain your best staff members. We have the products, services, and facilities necessary to help you implement and process successful, efficient employee satisfaction surveys.